Refund policy

Last Updated January 20, 2020

At Booth Custom Jewelers, we hope you are completely satisfied with your jewelry purchase. If for any reason you are not happy with your purchase of online products or purchases in-store of stocked designs, we will happily accept returns of unworn merchandise within 7 business days of receipt for a full refund. 

We also offer an exchange or in-store credit within 60 days. Returns will be refunded in the same way they were purchased. Any products returned after 60 days, in addition to orders for custom merchandise, are non-returnable.

We will happily modify custom projects to the best of our ability within the scope of the original design. Additional material costs may be incurred for design changes and custom design fees are non-refundable once a deposit has been placed and not-to-exceed estimates have been approved.

Any returned products should be returned including the packaging they arrived in. We do not accept used products. Shipping is non-refundable.

Product Return Procedure

(1) Return Authorization:

Please email info@boothcustom.com for an authorization code. We will send you a code within two days of receiving your email. If you return a product without this code, it will not be accepted. This code must be written on the outside of the box.

(2) Shipping:

Please return your product, packaging, receipt, and your authorization code.
Ship To:
Booth Custom LLC,
2004 Fairview Rd,
Raleigh, NC, 27608

PLEASE NOTE: do not use "Jewelers", "jewelry", or any other high-value related terminology in your return label.
Booth Custom Jewelers is not responsible for any lost packages. Please insure your item through the carrier (UPS, FedEx, USPS) at the full retail value.

(3) Processing:

Once received, your product will be checked for any signs of wear. If your product should show signs of wear, it will not be accepted. We will respond by email regarding your return within 5 business days of receipt.